Last updated: July 16, 2026

Refund & Cancellation Policy

This policy explains how refunds and cancellations work for products offered by CarryOver, a service operated by RitzyLabs LLC ("CarryOver," "we," "us"). By purchasing, you agree to the terms below.

Free tier

The free tier (your transfer diagnosis — summary results and school rankings for every school you're considering) costs nothing and requires no payment, so no refund is applicable.

Transfer Plan — $39, one-time

The Transfer Plan is a one-time purchase that unlocks the full plan for a 12-month transfer cycle from the date of purchase: detailed course-by-course maps for every school, your major's complete prep path and planning tools, and exportable plans. When your cycle ends, the detailed views re-lock unless you purchase again or subscribe — but your data is never taken away: your transcript, saved schools and major, your planned-course list, and any exports you've already downloaded remain yours and readable, free, indefinitely.

14-day money-back guarantee. If you're not satisfied with your Transfer Plan for any reason, email us within 14 days of purchase and we'll issue a full refund. If we ever deliver a transfer map containing a material data error we can't promptly correct, you're entitled to a full refund regardless of the 14-day window.

To request a refund, email support@getcarryover.com from the address on your account with your order details. Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank or card issuer.

Plan+ — $9.99 / month

Plan+ is a recurring monthly subscription that renews automatically until cancelled.

Cancel anytime. You can cancel from your account settings or by emailing us. Cancellation stops all future charges.
When you cancel, your Plan+ access remains active through the end of the current paid billing period. We do not prorate or refund partial months.
After your access ends, paid features re-lock, but your data — your transcript, saved schools and major, planned courses, and any exports you already downloaded — remains yours and readable, free.
If you believe you were charged in error or charged after cancelling, contact us and we'll make it right.

Chargebacks

If you have any concern about a charge, please contact us first — we respond quickly and would much rather resolve it directly than have you file a dispute.

How to reach us

All refund and cancellation requests: support@getcarryover.com. We aim to respond within 1–2 business days.